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NEXORA SUPPORT
Frequently
Asked Questions.
Find quick answers about orders, delivery,
Cash on Delivery and product exchanges.
Yes. Cash on Delivery may be available
for eligible products and delivery
locations. The available payment method
will be shown during checkout.
Delivery time depends on your location,
courier availability and order processing.
The expected delivery information can be
communicated after order confirmation.
Any applicable delivery charges will be
communicated before the order is
confirmed. Shipping charges can vary
depending on location and courier service.
NEXORA may contact you to verify your
order details before dispatch. Please
provide an active phone number and
correct delivery information.
If you receive a damaged product, contact
NEXORA support with your order details.
After the issue is verified, the eligible
product can be exchanged.
If the delivered product is different
from the product you ordered, contact
NEXORA support. After verification,
the incorrect product can be exchanged.
No. NEXORA does not accept returns or
exchanges because of change of mind,
personal preference or any other personal
reason. Exchange is limited to confirmed
damaged or wrong-product cases.
Once the parcel has been accepted and
opened, it cannot be returned or exchanged
except in the case of a confirmed damaged
product or wrong product delivery.
When tracking information is available,
you can use the provided order or tracking
details to check your shipment status.
You can contact NEXORA through the
information available on our Contact page.
Please include your order details when
asking about an existing order.
STILL HAVE QUESTIONS?
We're here to
help.
Contact NEXORA support for questions about your
order, delivery or product.