Please review our return and exchange policy before placing your order.
NEXORA allows product exchange only in the following two situations: the product is received damaged, or the wrong product is delivered.
If the product you receive is damaged, please contact NEXORA support with your order details. After the issue is verified, the eligible product can be exchanged.
If you receive a product that is different from the one you ordered, please contact NEXORA support. After verification, the incorrect product can be exchanged.
Other than a confirmed damaged product or wrong product delivery, NEXORA does not accept returns or exchanges for any other reason.
Once the parcel has been accepted and opened, it cannot be returned or exchanged except in the case of a confirmed damaged product or wrong product delivery.
Product exchange is not available because of change of mind, product preference, no longer needing the product, or any other personal reason. Exchange is limited to confirmed damaged or wrong-product cases only.
For a damaged or wrong product delivery, contact NEXORA support and provide your order details so that the issue can be reviewed and the exchange process can be explained to you.
Contact NEXORA support and let us know about your order issue.
CONTACT SUPPORT